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Our Vision 我们的愿景 We are dedicated to the idea of optimal fulfillment: a state of calm for modern merchants where they are free to experiment with and choose the digital services that best fit their business, unhindered by technology limitations, knowing that everything can be connected together effortlessly to support their growth. 我们致力于电商行业的最优化履约服务：让现代商家能够轻松的选择数字化服务，不受企业技术能力的限制，能够毫不费力的将各类服务连接起来助力自身的业务增长。
Our Mission 我们的使命 We believe that eCommerce operations need a new kind of technology partner to succeed. One that is addressing the major technical challenges they face in growing their businesses and serving the ever increasing expectations of their digital customers. We want to be that partner. We are cloud architects, builders of SaaS and AI experts, here to make a 100X impact on our customers’businesses. We make it fast, painless and seamless to connect, synchronize and see your entire commerce operation in real time, from shopping cart to customer, and know when something goes wrong. Simple and powerful. And we’re just getting started. Pipe17. 我们相信电商运营需要一种新型的技术伙伴，这将帮助他们成功。首先是帮商家处理许多的在他们生意发展过程中遇到的日益增长的技术挑战，其次是应对客户日益增长的期待，我们希望成为这个技术伙伴。我们的系统架构基于云端设计，团队来自 SaaS 和 AI 领域的专家，立志于对客户的生意产生百倍影响。系统能够轻松无缝的连接许多电商服务，能够同步数据并实时看到你的商业运行情况。从进入购物车到配送到客户手中，我们将知道什么时候在哪个环节出现了问题。
Company Values 企业价值观
Ownership Mentality – It is our responsibility to move us together forward
Culture of Sharing – Silos are detrimental for the ability to execute as a team, let’s make sure everyone is aware
Creativity – The riskiest thing is to take no risk. We are here to challenge the establishment so let’s all be creative
Results Focused – Let’s always keep our eyes on the target. Delivering Exceeding Customer expectation is going to take us the whole way.
Continuous Improvement – Make it Work then make it better. As an engineering organization, the most important thing is shipping features. Launching quickly and getting feedback is critical to us at this stage.
主人公意识 – 责任感能够推动我们不断向前
分享文化 – 信息孤岛对释放团队价值十分有害，让我们确保大家都认识到这一点
创造力 – 最冒险的事就是不冒任何险，我们在这里就是挑战权威，让我们充满创造力吧
专注于结果 – 我们需要持续专注于目标，持续交付超出客户预期的结果将贯穿我们工作的始终
持续精进 – 先跑通再优化。作为一个工程师文化的组织，最重要的事情就是交付好的产品功能。快速发布并且快速的获取用户反馈在目前阶段极其重要。
职位描述 JOB DESCRIPTION
PIPE17 Technical Support Engineer(Mainland China)
Salary Range: 18k/m-24k/m
Job Titile: Technical Support Engineer (Mainland China)
Responsibilities
1、Perform troubleshooting and provide development assistance to Pipe17 customers
2、Set up mappings with JavaScript in Pipe17 per customer requests
3、Perform debugging in the code base to triage technical issues
4、Perform check of escalated issues found by internal team members prior to advancing through proper channels
5、Create and improve documentation to help users and partners help themselves
6、Employ your problem solving skills to triage and fix bugs on our platform
7、Improve the quality and efficiency of the solutions we deliver to our customers
8、Find other opportunities to move the team, the org, and the company forward, such as contributing to building and maintaining internal tools, code review, mentoring
9、Some on call responsibilities weekdays after hours and some weekends
10、4+ hours overlap with PST time zone if remote（which means in mainland China you will need to work from 4am to 1pm local time)
Basic Qualifications
1、English language proficiency: native or fluent
2、2+ year as a Software Engineer as a back-end or full-stack engineer, plus 2+ years of SaaS troubleshooting experience
3、Proficient at JavaScript, rich experiences at node.js or python
4、Experience working with Serverless technology in AWS (Lambda, SQS)
5、Understanding of APIs and integration technologies used to create Pipe17 integrations
6、Proficient in analyzing log files and standard debugging concepts using tools like Datadog and Postman
7、Demonstrated ability to troubleshoot and triage complex, code-related technical issues
8、Basic experience in troubleshooting performance & network related issues
9、Soft skills to interact with customers over phone, email, Zoom
10、Ability to pick up on new technologies very quickly
Preferred Qualifications
1、Bachelor of Science degree in Engineering or technical field desirable
2、Experience with creating technical articles
3、Experience using GitHub to host code samples
需要特别注意的是
- 该岗位的工作时间需要和美国有尽量多的 overlap，所以会比较特殊。对早起比较抗拒的朋友们请勿投递简历！对早起比较抗拒的朋友们请勿投递简历！工作时间的要求：
周一：国内常规时间，通常是早上 9 点～ 10 点到下午 6 点～ 7 点，比较弹性，中午午休两小时
周二到周四：早上 5 点钟到下午 2 点，12 点到 1 点午休（这样可以覆盖美国白天中午之后的工作时间） - 该岗位对英文沟通要求比较高，包括听说读写的能力（日常工作需要和美国同事 Zoom/Slack 沟通）
- 我们在中国大陆地区招聘，国内办公室在成都，但可以 Work From Home
感谢 V2EX，我们在这里找到三名优秀的工程师了！🙏🙏🙏 希望
简历请投递至 [email protected]
工作地址：高新区天府二街领地环金中心 27 楼 公司官网 https://pipe17.com/
关于我们的报道：Pipe17 closes $8M to connect a range of e-commerce tools without any code required https://techcrunch.com/2021/02/18/pipe17-closes-8m-to-connect-a-range-of-e-commerce-tools-without-any-code-required/ E-commerce logistics startup Pipe17 raises $8M amid pandemic-driven online shopping surge https://www.geekwire.com/2021/e-commerce-logistics-startup-pipe17-raises-8m-amid-pandemic-driven-online-shopping-boom/
