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Une erreur est survenue lors de la demande d\’installation de la distribution Debian 11 (Bullseye) – debian11 sur le serveur ns335.ip-37-.eu sous la langue EN (An intervention is being carried out on this server, at the moment you can\’t perform a new installation) 后台无法重启，无法进入救援模式，无法重装系统 From OVHcloud SupportFollowing our last exchange, we can confirm nobody is on the server.We suggest you to try via incognito mode or from another browser as this could be the result of some caches.Thank you for understanding.Date received02/01/2023 16:55From OVHcloud SupportGood morning,We provided to get in touch with the data center to know more about the server\’s status.We\’ll provide you updates as soon as possible, thank you for your patience.Date received02/01/2023 16:05From YouI can\’t do anything in the background, including reinstalling the system. Set rescue mode, etc.The installation system prompts as follows:An error has occurred requesting to install the Debian 11 (Bullseye) – debian11 operating system on the ns33xxxxx.ip-37-0-0.eu server in the EN language (An intervention is being carried out on this server, at the moment you can\’t perform a new installation)The prompt of rescue mode is as follows:An error has occurred updating the netboot on the ns33xxxxx.ip-37-0-0.eu server: An intervention is being carried out on this server, at the moment you can\’t change netbootService status -> Status ->restart The prompt is as follows：An error has occurred processing the reboot request.Date received30/12/2022 23:25From OVHcloud SupportFrom the checks we carried out on our logs, no intervention was going on by the time you sent us the last communication.Also there was no incident going on : https://bare-metal-servers.status-ovhcloud.com/As we can see the server correctly boots from Hard Disk, would you please confirm the problem doesn\’t persist?We remain available.Date received30/12/2022 22:57From YouPlease stop interfering, I can\’t enter rescue mode. The prompt is as follows：“An error has occurred updating the netboot on the ns33xxxxx.ip-37-0-0.eu server: An intervention is being carried out on this server, at the moment you can\’t change netboot”Date received30/12/2022 12:27From OVHcloud SupportAfter carrying out some internal checks, we suggest you to try to re-create another SSH key without the user at the end of the key. The following guide will explain you how to proceed : https://docs.ovh.com/ie/en/dedicated/creating-ssh-keys-dedicated/We remain available.Date received29/12/2022 23:54From YouI cannot reinstall the operating system. When installing the operating system in the background, I will be prompted as follows:An error has occurred requesting to install the Debian 11 (Bullseye) – debian11 operating system on the ns33xxxxx.ip-37-0-0.eu server in the EN language (An intervention is being carried out on this server, at the moment you can\’t perform a new installation)Date received29/12/2022 14:41From OVHcloud SupportHello,Thank you for contacting OVH technical support.Concerning your request, we can confirm you the server is correctly reachable:ping 37.187.0.0PING 37.187.0.0 (37.187.0.0) 56(84) bytes of data.64 bytes from 37.187.0.0: icmp_seq=1 ttl=57 time=0.300 ms64 bytes from 37.187.0.0: icmp_seq=2 ttl=57 time=0.486 ms64 bytes from 37.187.0.0: icmp_seq=3 ttl=57 time=0.457 ms64 bytes from 37.187.0.0: icmp_seq=4 ttl=57 time=0.529 ms— 37.187.0.0 ping statistics —4 packets transmitted, 4 received, 0% packet loss, time 3063msrtt min/avg/max/mdev = 0.300/0.443/0.529/0.086 msnmap -p22 37.187.0.0Starting Nmap 7.40 (https://nmap.org) at 2022-12-28 16:41 CETNmap scan report for ns33xxxxx.ip-37-0-0.eu (37.187.0.0)Host is up (0.00042s latency).PORT STATE SERVICE22/tcp filtered sshNmap done: 1 IP address (1 host up) scanned in 0.49 secondsFurthermore, we could notice the monitoring is not correctly enabled for this service, this is preventing or technicians to intervene.Please enable the monitoring on your service so that one of our technicians will intervene on your server to fix the issue as soon as possible.This guide will, eventually, explain you how to enable the monitoring : https://docs.ovh.com/gb/en/dedicated/getting-started-dedicated-server/#ovhcloud-monitoringAfter enabling the monitoring, it will just be necessary to wait for our technicians to start an intervention on your server. It is not necessary to confirm us the monitoring is enabled.Please note that, during an intervention, it is necessary to not use the server, via IPMI or Rescue Mode for example, otherwise our technicians will stop working on it giving priority to your activity and disabling the monitoring again.If you require any further assistance, do not hesitate to get in touch.Date received28/12/2022 23:41From YouDedicated server – OS installationServer concerned:ns33xxxxx.ip-37-0-0.euOperating system desired:Debian 11Additional information:Unable to reinstall the operating system!(An intervention is being carried out on this server, at the moment you can\’t perform a new installation)Date received28/12/2022 22:47 WZ-Software 2023-01-02 18:13 2 你发繁体中文就好了 u78 2023-01-02 18:13 3 标题写 work order 才行
