妈的,KS这个狗比不回复工单怎么办

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昨天下午 2 点发个换硬盘的工单,半小时后回复了一个可有可无的东西:

Dear Customer,

Please wait, we are transferring you to the relevant department so that we can provide you with the appropriate assistance for your request.
Thank you

然后就没有然后了,不再回复了。任你急死也不鸟你。

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