Barclays CEO: job cuts driven by AI, calls it ‘icing on the cake’

Kalyeena Makortoff

Kalyeena Makortoff

The 5,000 job cuts are part of a wider cost cutting drive that Barclays bosses said has been driven by advances in artificial intelligence.

The majority (60%) affect support roles.

The job cuts will mean getting rid of about 5% of the bank’s 93,000 global staff.

The bank’s chief financial officer, Anna Cross, told reporters that it was part of plans to save more than £1.1bn in 2027.

double quotation markThese actions involve an expected reduction of circa 5000 full time employees, around 60% of the group actions relate to support functions, including theory developers. AI makes our people more productive.

A Barclays Bank on the King’s Road in London in January.
A Barclays Bank on the King’s Road in London in January. Photograph: John Keeble/Getty Images

When asked how many of the total job cuts would be directly linked to AI, chief executive CS Venkatakrishnan said the bank had been making “deep investments” in technology and simplifying its processes.

double quotation markThat is driving the bulk of the efficiency gains that you’ve seen so far. AI has an important role to play and may have a more important role to play in the future.

He called AI the“icing on the cake” to modernising the bank’s technology.

double quotation markWe have been focusing on the infrastructure build, and where the infrastructure is modern, we’ve been applying AI.

The news comes months after another UK-headquartered bank, Standard Chartered, announced plans to cut more than 7,000 jobs over the next four years as it ramped up the use of AI. It will mean slashing around 15% of its back-office roles by 2030.

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Just one more thing before I go…

Forrester Research’s principal analyst JP Gownder has sent us his thoughts on the risks of reducing the workforce to fund AI investments.

double quotation markToo many organisations announce large-scale job cuts while claiming that AI is making workers redundant, when the reality is often much more complicated. Cutting 5,000 jobs while pointing to AI-driven efficiencies risks assuming that AI can replace more human work than it is currently capable of doing.

The risk for Barclays, and any organisation pursuing AI-linked headcount reductions, is cutting faster than the technology can compensate. Replacing an employee means addressing the many different tasks within their job, deploying AI that can perform those tasks reliably at scale, and adapting those systems as workflows evolve. If that doesn’t happen, companies can find themselves with fewer people but without technology genuinely doing the work they removed.

Some roles will shrink because of AI. But in most roles and in most cases, organisations are using AI as an excuse for financialised layoffs, and AI isn’t doing the work formerly done by those employees at all.

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